Candelabra Concerts: Privacy Policy
Last Updated: 8th October 2025
1. Introduction
Welcome to Candelabra Concerts (“we”, “us”, “our”). Candelabra Concerts is a trading name of Deir Martin Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([Your Website URL]), purchase tickets, or use our services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access our Services.
2. Personal Data We Collect
We collect personal data that you provide directly to us, as well as data that is collected automatically. "Personal Data" means any information that can be used to identify you directly or indirectly.
2.1. Data You Provide to Us:
Booking Information: When you purchase a ticket, we collect your full name, email address, billing address, and phone number.
Payment Information: We use third-party payment processors (e.g., Stripe, PayPal) to handle transactions. We do not store your full credit card details on our servers. The processor provides us with a token that represents your account, your card's expiration date, card type, and the last four digits of your credit card number.
Communications: If you contact us directly for customer support or any other reason, we will collect your contact information and the contents of your message.
2.2. Data We Collect Automatically:
Log and Usage Data: When you visit our website, our servers automatically record information your browser sends. This "log data" includes your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and how you interacted with our website.
Cookies: We use cookies and similar tracking technologies to access or store information. Please see Section 9, "Cookies," for more detailed information.
3. How and Why We Use Your Personal Data
We use your Personal Data for specific purposes and only where we have a legal basis to do so. Here is a breakdown of how and why we use your information:
To Fulfil Our Contract With You:
We use your data to process your ticket purchase, deliver your tickets, and manage your booking.
We also use it to send you essential communications about the event you have booked, such as reminders, schedule changes, or cancellations.
For Our Legitimate Interests:
Providing Customer Support: We process your data when you contact us in order to respond to your inquiries and provide a high-quality service.
Marketing: If you are an existing customer, we may send you marketing communications about similar future concerts and special offers. You can opt-out of these at any time.
Improving Our Services: We analyse data about how visitors use our website to improve our Services and overall marketing strategy.
Security: We use certain data to ensure the security of our website, network, and information systems, protecting our assets and you.
With Your Consent:
We will only send you marketing communications if you are a new contact, or about unrelated services, with your explicit consent. You can withdraw this consent at any time.
To Comply With Legal Obligations:
We use your data to comply with our legal and regulatory duties, such as for financial reporting and fraud prevention.
4. Disclosure of Personal Data
We do not sell your Personal Data. We may share it with the following third parties:
Service Providers: We share data with third parties who perform services for us, such as payment processors, cloud hosting providers (e.g., AWS), email service providers (for marketing and transactional emails), and website analytics companies (e.g., Google Analytics).
Promoters and Venues: We may share necessary information (such as attendee lists) with the Promoter or Venue of an event for operational or security purposes.
Affiliates: We may share data within our corporate group (i.e., with Deir Martin Ltd.) for internal administrative purposes.
Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, sale, or acquisition of our company, your Personal Data may be part of the transferred assets.
5. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), UK, or Switzerland, you have the following data protection rights. Candelabra Concerts (Deir Martin Ltd.) is the Data Controller of your Personal Data.
Right of Access: You can request a copy of the Personal Data we hold about you.
Right to Rectification: You can ask us to correct or complete any inaccurate or incomplete Personal Data.
Right to Erasure ("Right to be Forgotten"): You can ask us to delete your Personal Data where there is no good reason for us to continue processing it.
Right to Restrict Processing: You can ask us to suspend the processing of your Personal Data in certain scenarios.
Right to Data Portability: You have the right to request that we transfer your Personal Data to you or another service provider in a structured, commonly used, machine-readable format.
Right to Object: You have the right to object to our processing of your Personal Data where we are relying on a legitimate interest. You have an absolute right to object to your data being used for direct marketing.
Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority. For the UK, this is the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact us using the details in Section 12.
6. Data Retention
We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
7. Data Security
We have put in place appropriate technical and organisational security measures to prevent your Personal Data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. This includes using TLS/SSL encryption for data exchange.
8. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We are based in the UK. If we transfer your data to service providers outside the UK or EEA, we will ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards, such as Standard Contractual Clauses, are in place.
9. Cookies
Cookies are small text files placed on your device to collect standard Internet log information and visitor behaviour information. We use them for several reasons:
Strictly Necessary Cookies: These are essential for you to browse the website and use its features, such as accessing secure areas of the site or making a purchase.
Analytics and Performance Cookies: These cookies collect information to help us understand how our website is being used, how effective our marketing campaigns are, or to help us customise our website for you. We use Google Analytics for this purpose.
Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.
10. Modifications
We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date. We will notify you of any material changes by posting the new policy on our website or by sending you an email.
11. Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect Personal Data from children.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
By email: hello@candelabraconcers.com